Parent FAQs

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General Questions

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Q: What services do you offer?

A: We provide experienced and vetted babysitters for part-time, full-time, and occasional childcare needs. We also offer last-minute bookings and overnight care.

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Q: How do I book a babysitter?

A: You can book a babysitter through our website by creating an account, selecting your preferred date and time, and choosing from available sitters. Click here to book a sitter

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Q: How much does babysitting cost?

A: Our rates vary based on the number of children, and the time of day and public holidays. You can view detailed pricing on our website in rates here

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Q: Are your babysitters background-checked?

A: Yes, all our babysitters go through thorough background checks, reference verifications, and interviews before joining our platform.

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Q: How are babysitters vetted?

A: Every babysitter must pass our strict vetting process, which includes:

✔ Enhanced background checks (criminal record)

✔ CPR & First Aid certification verification

✔ Reference checks

✔ Personal interviews to assess professionalism & childcare skills

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Q: Can I meet the babysitter before booking?

A: We offer a meet-and-greet option where you can have a short introductory call with your babysitter prior to shift. Once shift is confirmed, select the option to contact your assigned babysitter through the website

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Q: What happens in case of an emergency?

A: Our babysitters are trained in emergency protocols, including CPR and First Aid. They will contact parents immediately and follow emergency procedures if necessary.

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Q: What if I have a complaint about a babysitter?

A: We take all feedback seriously. If you have concerns, please contact us immediately via info@revysitters.com. We will address the issue promptly and take appropriate action.

 

Booking and Payments

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Q: What is your cancellation policy?

A: Cancellations are allowed at any time, but the 25% deposit is non-refundable.

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Q: What happens if my babysitter cancels?

A: While cancellations are rare, we will immediately work to find a replacement sitter. If cancellation is within 24 hours of a shift and a replacement is unavailable, you will receive a full refund or credit for a future booking.

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Q: How do I pay for babysitting services?

A: Confirmation fee payments will be made securely through our website via credit card, PayPal, or other digital payment methods. Cash payments to babysitter will be provided at the end of shift.

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Q: Can I book a babysitter for overnight care?

A: Yes, we offer overnight babysitting services. Please ensure you book in advance for overnight stays. There will be additional charges for bookings between 10pm-6am, see rates here.

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Q: What if I need a babysitter last minute?

A: We offer on-demand babysitting for last-minute needs. Simply submit your request, and we’ll connect you with an available sitter as quickly as possible.

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Special Requests and Additional Services

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Q: Do you offer babysitting for children with special needs?

A: Yes! Some of our babysitters have experience caring for children with special needs. When booking, you’ll be asked to provide details about your child’s specific requirements. Our team will review this information and do our best to match you with a babysitter who can accommodate your child’s needs. 

Please note that while we strive to find the best possible match, bookings may be subject to cancellation if we are unable to find a suitable babysitter. If this happens, we will notify you as soon as possible and provide a full refund of any deposit paid.

If you have any specific concerns or requests, feel free to reach out to us directly.

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Q: Can the babysitter help with homework or light housework?

A: Some babysitters offer additional services like homework help, meal prep, or light housework. You can discuss specific requests when booking.

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Q: Do you provide babysitters for events or group childcare?

A: Yes, we can arrange for multiple babysitters for events, weddings, or group childcare needs. Contact us for custom arrangements.

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Q: Can I request the same babysitter every time?

A: Yes! If you find a babysitter you love, you can add them to your "preferred sitters" list and request them for future bookings (subject to availability).

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Q: Can I provide special instructions for my child?

A: Yes! During booking, you can share details like:

• Bedtime routines

• Allergies & dietary restrictions

• Favorite activities

• Household rules

Your sitter will follow your instructions to ensure a smooth experience.